Frequently asked questions

#Do I need a RooQi account?

No. iCloud sync uses your Apple Account, and the subscription belongs to your App Store account. They can be different accounts — when restoring purchases, use the App Store account you bought with.

#Is RooQi available now?

RooQi is in testing and not yet on the App Store. The download page will link to the App Store once it is live.

#Are my recordings uploaded?

Not unless you choose cloud processing. On-device transcription happens on your device. Cloud speech improvement uploads a prepared copy of the audio only after you confirm, and counts towards your cloud speech allowance of 300 minutes per subscription month for AI Pro or 2,000 for AI Max. Voice input after minutes uses Apple speech recognition, which may use Apple’s online service if your device can’t recognise speech locally. See the privacy policy.

#iCloud sync looks incomplete

Sync needs an Apple Account, network access and iCloud storage. A connection doesn’t mean everything has synced. Keep RooQi open and online for a while, then check again. Don’t delete and recreate your library.

#AI is unavailable after subscribing

On the subscription page tap Reload plans and status (Mac: Check Again), make sure you’re online and that this device is authorised under Subscription Devices.

#How many devices can use one subscription?

Up to 6 RooQi installations on iPhone, iPad or Mac. Release a slot on a device you no longer use. A lost device’s slot can’t yet be released remotely — email us.

#How do I cancel?

Use Manage Subscription in the app or Apple’s subscription settings. Deleting the app does not cancel a subscription, and cancelling does not delete your notes.

#What should I include when I contact support?

Your device model and system version, your RooQi version (iPhone: Settings › Privacy & Help › About RooQi; iPad: Settings › Privacy & About; Mac: Copy Version Information in Settings › About and Diagnostics), when the problem happened with your time zone, and the steps to reproduce it. Please don’t send passwords, verification codes, key files, your full library, original recordings or full purchase receipts.

Email: hello@rooqi.ai

#Is RooQi Keyboard part of RooQi?

RooQi Keyboard is a separate iPhone app with its own support and privacy policy.