RooQi AI 为自动续订订阅，提供按月、按季和按年三种周期，没有免费试用。每个订阅月，AI Pro 提供 300 分钟云端语音优化，可授权 6 台设备；AI Max 提供 2,000 分钟，可授权 9 台设备。同一订阅的已授权设备共享额度。由 Pro 升至 Max 时，当前窗口已用分钟保留，上限升至 2,000 分钟。其后的额度窗口即使不足整月，也按完整 2,000 分钟计算。恢复购买不会重新发放额度。个人正常使用的文字 AI 不设次数限制。实际价格与扣款周期以 App Store 购买页面为准。
订阅与恢复购买：iPhone、iPad 在“设置 › AI 服务 › RooQi AI 方案”；Mac 在“设置 › AI 与订阅 › RooQi AI 订阅”。更换设备或重新安装后，点“恢复购买”即可恢复当前 App Store 购买账号下的订阅。
取消自动续订：在 App 内点“管理订阅”，或前往 Apple 订阅管理。删除 App 不会取消订阅。
账号：RooQi 不需要注册账号。订阅属于 App Store 的“媒体与购买项目”账号；笔记同步使用 iCloud 账号。两者可以不同，恢复购买时请确认使用的是购买时的 App Store 账号。
订阅设备
AI Pro 可授权最多 6 个 iPhone、iPad 或 Mac 上的 RooQi 安装，AI Max 可授权最多 9 个。名额按安装计算，而不是按设备硬件：重新安装 App 或本机安装密钥丢失后，会被视为新的安装并占用名额。查看和管理：iPhone、iPad 在“设置 › AI 服务 › RooQi AI 方案 › 订阅设备”；Mac 在“设置 › AI 与订阅 › 订阅设备 › 管理设备…”。
更换设备前，请在不再使用的旧设备上点“释放本机名额”。为保护原有设备，每台设备只能释放自己的名额。
释放只会停止该设备使用订阅 AI，不会删除笔记、不会取消 App Store 订阅，也不会清除服务端的设备与用量记录。
This page covers RooQi for iPhone, iPad and Mac. RooQi Keyboard is a separate product; see RooQi Keyboard Support.
Contact us
Email hello@rooqi.ai. To help us investigate, please include:
Your device model and system version (iOS, iPadOS or macOS)
Your RooQi version: on iPhone in Settings › Privacy & Help › About RooQi, on iPad in Settings › Privacy & About; on Mac, use Copy Version Information in Settings › About and Diagnostics
The approximate time the problem occurred (with time zone) and the steps to reproduce it
If helpful, screenshots with personal information covered
Please do not send passwords, verification codes, key files, entire libraries, original recordings or full purchase receipts. While troubleshooting, please do not uninstall the app, clear its data or recreate your library to fix a problem; doing so can lose content that has not yet been synced or backed up.
Subscription
RooQi AI is an auto-renewing subscription available monthly, quarterly or yearly, with no free trial. AI Pro includes 300 minutes of cloud speech optimization per subscription month across up to 6 authorized devices. AI Max includes 2,000 minutes across up to 9. When you upgrade from Pro to Max, minutes already used count toward the new 2,000-minute limit in the current window. The next allowance window receives the full 2,000 minutes even if it is shorter than a month. Restoring a purchase does not reset the allowance. Text AI for normal personal use has no request limit. The App Store purchase screen shows the actual price and billing period.
Subscribe and restore purchases: on iPhone and iPad in Settings › AI Services › RooQi AI Plans; on Mac in Settings › AI and Subscription › RooQi AI Subscription. After switching devices or reinstalling, tap Restore Purchases to restore the subscription of your current App Store purchase account.
Cancel automatic renewal: use Manage Subscription in the app, or go to Apple’s subscription management. Deleting the app does not cancel the subscription.
Accounts: RooQi does not require a RooQi account. The subscription belongs to your App Store (Media & Purchases) account, while note sync uses your iCloud account. They can be different; when restoring purchases, make sure you are signed in with the App Store account used for the purchase.
Subscription devices
AI Pro can authorize up to 6 installations of RooQi on iPhone, iPad or Mac. AI Max can authorize up to 9. Slots count installations, not device hardware: reinstalling the app or losing the local installation key can be treated as a new installation that takes a slot. To view and manage them: on iPhone and iPad in Settings › AI Services › RooQi AI Plans › Subscription Devices; on Mac in Settings › AI and Subscription › Subscription Devices › Manage Devices….
Before switching devices, release the slot on the old device you no longer use (button “释放本机名额”). To protect existing devices, each device can release only its own slot.
Releasing only stops that device from using subscription AI. It does not delete notes, cancel your App Store subscription or erase device and usage records held by the RooQi service.
A released installation that still has its original installation key can be reauthorized when a slot is free and the subscription is active (button “重新授权本机”).
If a device is lost or its authorization credentials are lost, email us to describe the situation. The app cannot currently release a slot remotely from another device, and we cannot guarantee that the slot can be recovered.
Frequently asked questions
AI is unavailable after subscribing?
Check your connection, then open the subscription page to confirm that your plan is active and this installation is authorised. If a purchase is missing, restore purchases with the App Store account originally used. If AI is still unavailable, email us as described above.
Are recordings uploaded?
On-device transcription runs on your device. Cloud speech optimization uploads an audio copy prepared for transcription only after you confirm, and counts toward the cloud speech allowance for your plan. Post-minutes dictation may use Apple’s online speech service when on-device recognition is unavailable. See the Privacy Policy.
iCloud sync looks incomplete?
Sync requires an available Apple Account, a network connection and iCloud storage; a successful connection does not mean all content has finished syncing. Keep the app open and online for a while, then check again. Do not delete and recreate your library.